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Contact Bell MTS Customer Service

How to Reach a Person at Bell MTS

Verified Contact Information

Toll-Free Number:

  • 1-800-883-2054
    Toll-free outside Manitoba
Call Now
Send Message

Customer Service:

  • 1-866-949-0078
    Bell MTS Smart Home
  • 1-800-255-6687
  • +1 204 225 5687

Accessibility:

accessibilitycentre@bellmts.ca

Legal:

privacy@bell.ca
Privacy Inquiries

Bell MTS Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Bell MTS Phone Number
+1 204 225 5687
Average Hold Time
Up to 3 minutes
Average Calls duration
49 minutes
Most Popular Bell MTS Email Address
accessibilitycentre@bellmts.ca
Issue Resolution Rate
Low (15% reported full resolution)
Bell MTS Customer Service Rating
3.3 out of 5
View full overview

How to Contact Bell MTS Customer Service?

It's easy to contact Bell MTS customer service via one of their four numbers. Customers can call the Bell MTS cell phone line that serves their area. The company's general toll-free number is 1-800-883-2054 if you are from outside Manitoba. You can contact the support team via 1-866-949-0078 for concerns about the Bell MTS Smart Home. Additionally, customers in the United States can call 1-800-255-6687, and those in Canada can dial +1-204-225-5687.

If you cannot call or prefer a written communication form, you can contact the service team via Bell MTS email. You cannot send a message to the support team directly. However, you can fill in your details on the form in the Contact Us section, and the Bell MTS team will get back to you within three days. Alternatively, you can click on the Chat Now icon, and you will be able to choose your category of concern. When you do, a Bell MTS customer service representative will chat about your wireless, technical support, Internet, TV, home phone, and more concerns.

The Bell MTS office is at 333 Main Street, Winnipeg, Manitoba R3C3V6, Canada. Staff are present to carry out duties during work hours, and it is also where most company operations occur. While you can send mail to this address, the company has published a separate mailing address. The address is PO Box 6666, 191 Pioneer Avenue, Winnipeg, MB R3C 3N8. Bell MTS customer service is yet to establish any locations or mailing addresses outside Canada.

To contact support via your Bell MTS account, you will have to go to the official website. When the home page opens, click on log in and input your Bell MTS login details. First-time users will need to sign up for a new account. You will be logged into your account after you input your username and password details. You can view your account balance, make payments, manage preauthorized payments, and change your mailing address. You can also use the Chat Now function to contact an agent via Bell MTS My Account.

PissedConsumer Club

Contact Information

Bell MTS Website:

Bell MTS Help Center:

Corporate Office Address:

Bell Canada
333 Main Street
Winnipeg, Manitoba R3C 3V6
Canada

Other Info (opening hours):

Sales Hours:

Monday - Friday: 8:00am - 6:00pm

Saturday - Sunday: Closed



Mailing Address:

P.O. Box 6666

191 Pioneer Avenue

Winnipeg, MB R3C 3N8

More contact details

How Customers Rate Bell MTS Support?

3.3 / 5
Needs improvement

Based on 139 calls to Bell MTS customer support through PissedConsumer.com and 3 survey responses.

Total Calls
139
Avg Call Duration
49:15
Issues Resolved
15%

Why Customers Call Bell MTS?

Top Reasons of Customers Calls

  • Product/ Service 31%
  • Customer Inquiries & Issues 29%
  • Payments and Charges 10%
  • Request for Information 9%
  • Account 8%
  • Staff 5%
  • Activation/ Cancellation 4%
  • Cards 2%
  • Shipping and Delivery 1%
  • Return/ Replace 1%

Product/ Service

31%
  • "Reconnecting"
  • "Reconnect"
  • "Phone not working"

Customer Inquiries & Issues

29%
  • "new box no sound"
  • "Need directions"
  • "Massive snap emails coming through"

Payments and Charges

10%
  • "Payment"
  • "I have paid 1000 on my bill"
  • "Student discount"

Request for Information

9%
  • "Information"
  • "Questions about service"
  • "Question for billing"

Account

8%
  • "Got a new phone and cannot access my email account"
  • "Close my account"
  • "Can't log in my Apple ID"

Staff

5%
  • "Service call"
  • "Hook up services"
  • "Discontinue service"

Activation/ Cancellation

4%
  • "Cancel phone"
  • "To cancel my service"
  • "Cancel service"

Cards

2%
  • "recarding bill"
  • "Wrong prepaid card"

Shipping and Delivery

1%
  • "land line calling 911, the operator couldn't call back. Police were dispatched twice. Problems with the line, needing upgrade to fibre optics. No landline since January 30, repair February 4, unable to use house alarm until fixed."

Return/ Replace

1%
  • "Returns the equipment"

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